Donald Obryant

Background

About Donald Obryant

Don has joined CVS Health and was fast tracked to lead the Sensitive Clients section of the Medicare D Contact Center. He is responsible for leading the centers efforts to continuously improve and ensure full compliance with Medicare D regulations pertaining to the grievance and coverage determination processes. Additionally, his teams are responsible for providing support and problem resolution to client with unique servicing needs. Don was previously the Interim Contact Center Manager. During that role, Don was instrumental in growing the center from 75 to 200 seats. Prior to CVS Health, Don was the Executive Director of the Academic Performance Coaching Program, LLC. In this role, Don directed and managed research based educational and youth leadership development programs held at schools in the State of Ohio. His staff of teachers and administrative staff helped students to improve their academic performance and prepare for future success in life. The programs he managed earned the Ohio Department of Education’s rating of Highly Effective, Prior to Academic Performance Coaching, Don worked at Key Bank in a variety of call center leadership roles including Training & Development Specialist, Section Manager, and Sales & Service Performance Improvement Coach. He collaborated with a national team of sales coaches to effectively transition “service only” call centers into proactive “sales through service” profit centers. While there he designed the Achieve Anything High Performance Coaching Program that was put in place to help low performing call center reps improve their call quality and telephone sale revenues. In his spare time he partners with other business leaders to facilitate youth leadership development programs that help today's youth prepare for success in school and in life. Specialties include: Call Center Management; Improving Business Results; Developing Talent