Donald Roy

Background

About Donald Roy

Dynamic and results driven IT professional with over 20 years of experience, including 17 at Ericsson Canada. Background includes installation, integration, migration and support of very complex telecommunication systems around the world. Supervisor and manager of IT infrastructure, including the configuration of IP networks separation using multiple VLANs. Known and valued as the go to guy for troubleshooting and fixing the most complex issues. Was part of the research and development department for 6 years, in charge of maintaining many test beds environments and ensuring the quality of the product by automating exhaustive tests and report generation. Has acquired extensive knowledge and developed keen interest on OpenStack Cloud computing platform in the last 3 years, through installing, troubleshooting and dimensioning different systems. Accountable and very enthusiastic about sharing information with colleges or mentoring newcomers. Has developed very good customer service skills through 10 years of delivering 2nd line support for various products. Appreciated for his strong ability to assimilate job requirements and to successfully implement and complete projects.