Donald Smith

Background

About Donald Smith

Results-oriented computer professional with over 25 years of progressively responsible experience in the areas of Information Technology, Customer Support, Management, and Consulting. I am currently employed at Citrus Community college as a Programmer Analyst. I have 2 years of supervisory experience, managing 8 computer programmers, and as Lead Consultant for 20 Technical Support Analysts. Platforms: IBM OS/390, MVS/XA, MVS/ESA, and ZOS mainframes, UNIX, and Windows Networks: VTAM/SNA and TCP/IP Computer Languages: COBOL, Assembler, PL/1, and Basic SQL Operating System Tools: ISPF/Edit, REXX, TSO, and JCL Monitoring Software: Omegamon for CICS, DB2, MQ, & MVS/ESA, WEBSPHERE, and Windows Systems Monitor Databases: CICS, VSAM, MQSERIES, DB2, and MS Access Technical Skills: MS Word, Excel, PowerPoint, and Outlook; TCP/IP; HTML; Windows Security; RACF; ACF2 (mainframe security); IBM dump reading; and PC Error Logs (“Dr. Watson”) Analytical Skills: Help Desk (Levels I, II, and problem solving; analysis; optimization and performance tuning; software testing and installation; capacity planning; extensive customer interaction and positive resolution IT Courses: “Management of Information Systems”; “PC Applications Support”; “Computer Hardware Fundamentals”; “Enterprise Computer Support”; “Computer Software Fundamentals”; “Computer Maintenance and Troubleshooting”; “Introduction to Operating Systems”; and “WEB Design Fundamentals”.