Donaldo Malicsi
Senior Analyst at Hcltech
Based in Mandaluyong, Philippines
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Seniority
Staff
Department
Information Technology
Location
Mandaluyong
Industry
IT Services and IT Consulting
Company size
254K
Contact information
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d•••••••@••••••.com
Phone
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Background
About Donaldo Malicsi
An HP Certified Technical Mentor and CompTIA A+ certified professional with at least fifteen years of help desk, service desk and onsite IT support experience: able to provide software, hardware, client/server and networking technical support. A results-oriented person: able to rapidly diagnose, troubleshoot and resolve client issues within a 24x7 call center with high-volume of calls. A good communicator and team player: able to understand, communicate and resolve issues of both technical and non-technical users. Can also deal with irate customers and provide solution even under pressure.
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