Donna Adair

Background

About Donna Adair

NextCard Worked as a Systems engineers in assisted in account management, as well as Exchang in an NT Server management. Lab tested Widows Server migration to Active Directory then worked in the production environment. Managed and migrated Exchange 5.0 to 5.5 and migrated mailboxes to the new server. Went on to become a Systems Engineer and IT Manager and network architect building their Network, Servers, NT and Exchange. Moved all of their Apps and files to the server mapping appropriate drives. For Westcor Aviation. A part of Westcor Corporation Latest position before Safeway was with a mortgage company as IT Manager with 4 desktop support personnel and 2 Help desk agents. Provided excellent customer service and support. Also handled all Systems Engineering in Windows server 2003 environment, as well as Exchange 5.5. Including transitioning to Active Directory and upgrade from Exchange 5.0 to 5.5. Providing excellent customer service and support. Reported directly to the IT VP. Working at Safeway Corporate as a Tier 2 System Support Specialist. Experienced in Knowledge base form creation for the support technicians use in problem resolution. Became highly skilled in Linux and Unix configurations and break fix support on a special team for ISL/POS/PDX applications. Troubleshoot and resolve a wide range of Microsoft and Windows issues, including a proficiency in MS Outlook problem resolution. Supported all store controllers, registers and scales. Supported fuel stations in TC/NT and Jeeps. Supported all payment issues in Controllers, debit, credit, ebt and Pay at Pump for register and Fuel Staions with swift problem resolution. Involved in the addition and configuration of Service Now ITSM and Office 2007 to 2010 and then 2010 to 0365. Experienced in Telecom and transition to Cisco VoIP troubleshooting and installation assistance. Including guiding techs and end uaers in the transition.