Donna Barratt

Background

About Donna Barratt

With over 13 years of experience in the insurance industry, I specialise in team leadership, workflow planning and performance upskiling.My expertise spans end to end insurance knowledge, process optimisation, and talent development, with a focus on continuous improvement and delivering measurable results in dynamic environments. My strong technical skills along with a commitment for people development, have enabled me to drive operational excellence and foster a high performance culture.Key Skills & Expertise-Motor Insurance Expertise: In-depth knowledge of motor insurance, claims processes, and market trends-Team Leadership: Proven ability to lead and inspire teams, with a focus on delivering high-quality results while fostering a collaborative and supportive work environment-People Development: Strong track record of mentoring, coaching, and developing team members to help them achieve their career goals and improve performance-Performance Improvement: Skilled in identifying performance gaps and implementing effective strategies to drive continuous improvement and operational efficiency-Technical Insurance Skills: Expertise in technical aspects of insurance claims and compliance-Process Optimization: Experience in streamlining workflows, improving efficiency, and driving initiatives that enhance business performance.