Donna Harvey

Background

About Donna Harvey

I am an accomplished professional experienced in leveraging broad range of mortgage builder, consumer lending and contractor expertise. I bring a proven track record in managing all aspects of loan processing, including handling and processing mortgage loan files (documents, stacking, underwriting, and closing). My background includes leveraging attention to detail to ensure all documents are accurately completed, signed and delivered to appropriate party. I communicate cross-functionally with Loan Officers, Clients, Underwriting, Closing/Funding and Management. Experienced with FHA, VA, USDA, SBL, Fannie Mae, Freddie Mac, and EFM. Throughout my career, I have been recognized as a strategic planner, able to align resources and products/services to meet the needs of customers in the current market by defining corporate goals, improving process workflows, and enhancing product offerings. I am also adept at improving overall cohesiveness and productivity and effectively collaborating with all levels of an organization. I offer a track record of improving client satisfaction and revenue growth in the lending environment. Implement consultative sales and service strategies that enhance client relationships and expand revenue opportunities. Additionally, I am practiced in analyzing and resolving issues, enhancing effective loan structures, solution-based sales approaches, and risk-based lending models. KEY STRENGTHS Process Improvements Client Relations & Retention Data Analysis Risk Analysis & Management Process Improvements Revenue Enhancement Change Management Regulatory Compliance Error Detection Loan & Contract Processing Stakeholder Engagement Time Management