Donna Iames

Background

About Donna Iames

Innovative, forward thinking leader with expertise in Talent Management, Client Success Management, Strategic Planning and Continuous Improvement. Positive leadership approach that fosters trust, teamwork and collaboration. Highly organized and able to adapt as priorities, products and competition shift. Proven success leading in a high growth environment. Consistently demonstrates the ability to onboard, develop, motivate and retain high performing associates in diverse environments. Experienced at building long-term client relationships and increasing retention. Skilled in solving complex issues with creative solutions and exercising sound business judgement. Ability to establish strong partnerships internally and externally. Focused on streamlining business processes to improve the experience for clients and associates. Effectively able to communicate at all levels of the organization. In addition to my work experience, I serve on the board of the Xavier University Women of Excellence. I am active in other community organizations and events. SKILLS & ABILITIES * Coaching * Employee Development * Planning and Organizing * Client Rention and Satisfaction * Salesorce.com * Change Management * Strategic Planning * Communications