Donna Jenkins
Customer Liaison Manager at Morrison Water Services
Based in Cliffe, United Kingdom
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Seniority
Manager
Department
Customer/Client Service
Location
Cliffe
Industry
Utilities
Company size
1.2K
Contact information
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d•••••••@morrisonws.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Donna Jenkins
With over nine years of experience in the utilities industry, I am a passionate and skilled Customer Liaison Manager at Morrison Water Services, a leading provider of water and wastewater solutions. My mission is to deliver a seamless customer experience throughout the lifecycles of various projects for our client, Thames Water, and to protect and enhance our brand reputation. As a Customer Liaison Manager, I manage a team of Customer Liaison Officers, train them to enhance their knowledge of the industry and CMEX, and ensure they have everything they need to feel safe and supported in their role. I also develop communication strategies for projects and liaise with internal and external stakeholders to manage workflows on time and of a high quality. Additionally, I report and analyze customer contact data monthly to identify any trends and engage with the wider team on how we can improve. I have a strong operational understanding of utilities and a demonstrated history of delivering customer and stakeholder management excellence.
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