Donna Lauzon

Background

About Donna Lauzon

As a long time Service Management Professional, I understand that in today's customer service oriented society, timely, friendly and proactive service is required to insure future business growth. Customer loyalty is always impacted when you employ the right support professional to represent you when assisting your valued customers. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service and service products. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.Skills: Customer interaction and handling field escalations Team Building and Teamwork, excel at motivating and promoting teamwork, Building a strong supportive team.Service Metrics, understanding and using to move forward Process Mapping and Problem solvingHuman resource development, Coaching and leading to help develop individualsSpecialties: Field Service ManagmentField Service Engineering, Positive Leadership, Customer Escalation Management, Technical Support Management, Negotiation SpecialistBio Tech Instrumentation:ChromatographyMass SpectrometryHPLCGCMSLC/MSHealthcarePortable X-Ray C-ArmsSales Force,Field Service Metrics, Escalation Management,