Donna Rose

Background

About Donna Rose

With over 2 years of experience in providing emotional support and crisis counseling to a diverse population, with focuses on LGBTQ+, I am passionate about empowering and uplifting the community through education and advocacy. As a Training Coordinator at The Trevor Project, I am responsible for training volunteers and staff for our Digital and Lifeline programs, which offers 24/7 phone, chat, and text support to LGBTQ+ people in crisis. I have trained over 250 volunteers and 20 staff, and have delivered presentations on our curriculum to as many as 60 trainees at a time. I also participate in multiple projects, such as the Calibration Project, to improve the quality and consistency of our services, and constantly changing SOPs. I am committed to creating a safe, inclusive, and supportive environment for both our contacts and our team members, and to sharing my diverse perspectives and experiences as a queer person of color. In my current role as a Training Coordinator, I leverage my skills in emotional support, crisis counseling, and communication to coach and mentor our volunteers and staff, and to provide them with feedback and guidance. I also use my skills in project management, collaboration, and problem-solving to work with the Staff Training team and other stakeholders to design, implement, and evaluate our training programs and initiatives. I enjoy hosting role-plays, both digitally and for our Lifeline program, where I help our trainees practice and improve their skills in active listening, empathy, de-escalation, and suicide prevention. I am proud of the impact that I have made on the lives of many LGBTQ+ people in crisis, and on the professional development of our volunteers and staff. I am always eager to learn new skills and to take on new challenges that will enhance my effectiveness and contribution as a Training Coordinator.