Donna Savage

Background

About Donna Savage

I have over 14 years administrative assistant experience. I am experienced in appointment scheduling, customer service, front office and reception, data entry and clerical duties. I also have some accounts payable and accounts receivable experience. Currently I am with Friday Services, working in Credentialing at Vaya Health. Recently, I worked for an insurance agency and a mental & behavioral health services provider. In these roles, I communicated with customers and clients daily and handled many difficult situations in a highly professional manner. With Tammy Allison State Farm Agency, in addition to front desk and reception duties, I posted customer payments to their account and updated their policies. I also answered customer questions regarding their polices. I updated mortgage clauses and lienholder information as well as submitted declarations pages to mortgagees and lienholders. However, I decided that insurance is not where my interest lies so I am currently pursuing an administrative assistant position. While working for Family Preservation Services as a Prescriber Support Specialist, I handled client appointment scheduling and front desk responsibilities. I compiled an Excel spreadsheet for the daily appointments schedule for each provider with appropriate data for each client. I worked closely with Prescribers and requested client medical records, lab reports and hospital discharge paperwork. I updated client charts and entered current medications in the Electronic Health Records (EHR) system. I answered and transferred phone calls and checked in clients for office appointments. I also conducted COVID-19 screenings for client office visits. My background also includes the education field, where I was an Instructional Assistant for 14 years. Before I was hired by Buncombe County Schools, I was a substitute teacher for two years. As a Title I assistant, I worked with elementary age students, from Kindergarten through 4th grade, in small reading groups. I taught phonics, letter recognition and sounds, decoding and comprehension strategies and writing skills. In this role, I wrote lesson plans and handled seven to eight groups (with four to 7 students per group) each day, across all grade levels. As a 1st grade assistant, I assisted the teacher in all aspects of teaching the core curriculum and I created Word, Excel and PowerPoint documents, kept the classroom organized and worked hard to be indispensable to the classroom teacher.