Donna W.

Background

About Donna W.

As a Customer Support Team Manager at Civica, I have over 8 years of experience in managing and recruiting a team of IT professionals who provide high-quality technical support and customer service to our clients. I have a strong background in software development, testing, and troubleshooting, as well as delivering training and creating user guides for various housing software applications. My passion is problem solving, whether it is resolving software issues, identifying defects, optimizing databases, or improving customer satisfaction and retention. I have extensive knowledge and skills in T-SQL, Web Services, FoxPro, and other technologies that enable me to deliver effective and efficient solutions. I also enjoy collaborating with other teams and departments, as well as external partners, to ensure the best outcomes for our projects and customers.