Donovan Baldwin

Background

About Donovan Baldwin

I am a creative, fast learning, innovative, Information Technology professional with a substantial background of excellent leadership and customer service that includes 6 years of working on a Global Messaging and Collaboration team, 4 years of health care IT experience, over 15 years of Information Technology experience in Windows, Mac OS and Unix environments. Some of my demonstrated strengths include: • Motivating team members to do excellent work • Strong leadership and analytical skills with the ability to understand computer information systems, human resources and how they relate to the corporate objectives • Excellent understanding of a wide variety of computer software and hardware • Participating in program analysis, systems development, technical documentation, and training programs • Strong understanding of Cloud technologies (Google Apps, Salesforce, MobileIron) • Excellent written/oral communication skills and the ability to work well with management, administrative and technical personnel effectively • Working well with various vendors to minimize user downtime • Maintaining a great sense of understanding that excellent customer service is the most important trait of an IT Professional • Understanding the IT Operational needs of a business • ITIL Foundations Certified • MobileIron Design and Deployment Specialist • Google Apps Certified Administrator