Dontel Boulware
Quality System Technician at Johnson & Johnson
Based in Suitland, United States
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Seniority
Staff
Department
Manufacturing & Production
Location
Suitland
Industry
Hospitals and Health Care
Company size
117K
Contact information
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d•••••••@jnj.com
Phone
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Background
About Dontel Boulware
As a Service Desk Analyst at Bell Integration, I drive digital transformation for clients across various industries by providing technical support, diagnosing hardware and software faults, and resolving issues efficiently and effectively. I work with a team of professionals who share my passion for delivering excellent customer service and ensuring customer satisfaction.I graduated from Per Scholas in January 2022 with a degree in Information Technology, where I gained valuable knowledge and skills in Windows, Mac OS, Linux, networking, security, and cloud computing. I also obtained multiple certifications, including Google IT Support Specialization, Genesys Cloud Certified Professional, and CompTIA A+. I am motivated to learn new technologies and apply them to real-world problems. I have a keen attention to detail and a systematic approach to troubleshooting and repair.
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