Dora Pagetta
Global Vendor Manager - Payments and Banking Operations at Klarna
Based in Barcelona, Spain
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Seniority
Other
Department
Other
Location
Barcelona
Industry
Software Development
Company size
4.7K
Contact information
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d•••••••@klarna.com
Phone
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Background
About Dora Pagetta
Global Vendor Manager | CX & Payments Ops | Actionable Insights & Change Management I focus on turning customer insights into real, actionable change that improves journeys and scales operations sustainably. My experience spans fintech, social media, and customer experience, where I’ve supported global teams and vendor partners to deliver better outcomes for customers and businesses. At Klarna, I oversee operations across 6 international sites and 400+ professionals, with responsibility for $10M+ in annual outsourcing. I work on embedding AI-driven integrations and automations to reduce costs, improve efficiency, and simplify processes, while keeping the customer perspective at the centre of every decision. I’m recognised for strong stakeholder management, working closely with leaders across Product, Finance, Treasury, Legal, and Branding to align strategy, manage change, and support global transformation. What motivates me most is making complex operations simpler, more reliable, and more impactful for customers and teams.
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