Doreen Kumar

Background

About Doreen Kumar

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Over 18 years’ experience with external and internal Administrative Assistant / Customer Service and Graphic Designing where written and Verbal proficiency are an asset. Typing, Applications in Lotus Notes, Microsoft and Excel, Adobe software. Excellent people skill, listening skill and receiving and giving feedback to employees on time. Very good in building relationship based on trust, respect and open communication to team members and colleagues. Have very positive attitude and can motivate employees easily. Able to easily fill in and take charge in absence of colleagues and superiors while maintaining my own responsibilities. Interface internally with production, sales, and shipping to resolve customer issues.Accurately process purchase orders via EDI, fax, email and web based systems.Respond to customer inquiries regarding status & expediting of orders.Committed to responding and following through to the Customer on any customer complaints in a timely manner.Ability to work with minimal supervision, problem solving and prioritize with heavy incoming phone calls.Continuously monitoring status and verifying material deliveries with purchasing and productionin order to meet customer requirements.Using COMA to view Customer orders and backlogs and work with the Production team, using Excel to create spreadsheet and chartsMaintain customer based web sites to monitor delivery, non-conformance issues and scorecards.Manage a high volume of OEM accounts in a fast paced and challenging environment.Typing 50 wpm +, Applications in Lotus Notes, Microsoft Office, Mainframe, COMA and Graphic Designing