Doris Arens

Background

About Doris Arens

ProfileI am a professional with extensive managerial, auditing, customer support and technical experience in warehousing, distribution and manufacturing, always open to new ideas. I have an analytical approach to issue resolution and like to take fact based decisions. I have an approachable personality with a collaborative leadership style driving teams to success. I possess multilingual communications skills and a high degree of business awareness through experience within a diverse range of work environments. I am adaptable, with exceptional organisational skills.Key Career Achievements• Regularly selected to support businesses through growth, change and challenges. One of the latest examples was the assignment to an Oracle ERP role out to guide teams through UAT testing cycles.• Implemented Quality and Environmental Management Systems resulting in ISO9001 and ISO14001 certification.• By managing successful UAT cycles, I contributed to 40% productivity improvements during a WMS implementation at NLRX Services Ltd• I lead a newly formed, inexperienced Customer Service team from a 60% to 90% customer satisfaction score within a year. • Many of my colleagues have thanked me stating that they achieved what they have through my support.• Managing a busy optician’s practice with a diverse customer base.• Lead teams through SAP implementation as a super userKey Skills• Management System Implementation• Auditing, Active Listening• Data Management & Analysis• Multi Lingual (English and native German)• Collaborative Leadership, Teamwork• Training, mentoring, coaching• Systematic thinking• Sense of humour and curiosity (in a good way)• Full Driving License