Doug Black

Background

About Doug Black

Software client services executive with a proven record of successful project delivery, team building, customer service excellence, and revenue expansion. Creates value for clients while simultaneously designing internal processes and boosting team productivity. Recognized for leadership, growth, integrity and effective management of complex deliverables—from establishing international teams and processes, to achieving successful client outcomes and exponential revenue growth. Experience spans software implementation, client services, systems integration, process improvement consulting, IT implementation and auditing, procurement, CRM and enterprise point-of-sale systems. Works effectively within large corporate environments and entrepreneurial start-ups. Professional Strengths • Building successful teams capable of rapid expansion • Aligning resources and processes for optimum growth • Cross-functional team building and leadership • Ability to perform and lead under pressure • Project management across third-party integrators, installers and contractors • Enhancing the technology delivery lifecycle—product management and development, quality assurance, delivery and support • Proven record of exceeding customer expectation Doug can be reached at dougb204@gmail.com.