Doug Long

Background

About Doug Long

Energetic and driven SENIOR CUSTOMER SUCCESS MANAGER with 15+ years of progressive experience optimizing customer success for B2B SaaS companies through proactive communication and solution-seeking. Highly motivated and emotionally intelligent leader with a background in marketing and experience in the automotive and other industries. Confident and people-focused collaborator, known for growing successful customer relationships, anticipating client needs, and leveraging available options to meet them. Effectively manage project details to ensure high standards of excellence. Reputation as a trusted advisor, business builder, creative thinker, natural problem solver, and highly skilled people and project manager. Proven ability to work remotely. Adept at increasing efficiency by streamlining processes and improving organization and time management. Build collaborative working relationships with team members, clients, and cross-functional teams, and deal positively with escalated situations. Focused on achieving customer satisfaction, increased retention, and revenue growth through prioritizing client advocacy and relationships. Able to manage multiple accounts simultaneously while maintaining strict attention to detail. PMP certified CORE COMPETENCIES Account Management | CRM | Process Development | Project Management | Client Onboarding | Relationship Building | B2B | SaaS | Software Implementation | Process Improvement | Customer Service | Business Analysis | Leadership | Product Expertise | Sales & Marketing | Training | Conflict Resolution | Customer Enablement | Oral & Written Communication | Diversity & Inclusion | PMP Technology Skills: Microsoft Office Suite | Google Suite | Salesforce | Marketo | AutoPoint