Doug Platt

Background

About Doug Platt

Innovative and customer-focused leader with 15+ years of experience turning support operations into engines of satisfaction, retention, and growth. I specialize in building high-performing teams, streamlining complex technical workflows, and translating customer challenges into actionable, data-driven solutions.Whether leading cross-functional incident response, redesigning RMA processes, or implementing multi-system integrations, I thrive at the intersection of technology, people, and process. My superpowers include calm leadership during crises, deep collaboration with engineering and product teams, and a relentless focus on measurable improvement. & Transforming reactive support into proactive customer experience programsLeading and developing remote and on-site technical teamsDriving process improvement initiatives that cut cycle time and elevate CSAT.Partnering with Engineering and Sales to accelerate root-cause resolution.Leveraging data analytics and dashboards (Excel, Power BI, HubSpot) for insights.Managing escalations and major incidents with precision and composure. Zendesk | Salesforce | Jira | HubSpot | Oracle | ServiceNow | SQL | AWS | Azure | VMware | Zabbix | Grafana | Datadog | Cloudflare | F5 | Logic Monitor | Pingdom🤜🤛I’m passionate about building trusted relationships and enabling teams to deliver the kind of service that earns loyalty and grows the business. If your organization values strategic problem-solving, customer advocacy, and continuous improvement, let’s connect.