Doug Rupp
Saas Implementation Specialist at Ebsco Information Services
Based in Newbury, United States
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Seniority
Manager
Department
Operations
Location
Newbury
Industry
Information Services
Company size
2.6K
Contact information
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d•••••••@ebsco.com
Phone
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Background
About Doug Rupp
Experienced System Support Analyst with nearly 23 years of experience in a fast- paced global financial institution, with 15 of those years in IT System Support. Exploring new business opportunities. Self-motivated, work well independently and as part of a team, and enjoy challenges. Areas of Expertise: High-volume helpdesk ticket management. Training of lateral team members, users, and clients in common software issues and resolutions. Development of written procedural guidelines and User training manuals for in-house personnel. Excellent attention to detail. Strict adherence to deadlines. Utilization of advanced problem-solving skills on a consistent basis. Core System Competencies: Sybase Oracle SQL Developer Vision Explorer Microsoft Office
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