Doug Williams

Background

About Doug Williams

Doug is a Healthcare Consulting Solutions Executive at Pegasystems. Doug is results orientated professional with a successful 30 year background in both Payer and Provider Healthcare professional services. Specializing in Executive Level Client Services / Program Engagement Management, Doug has successfully led many multi-product implementations of IT Healthcare Solutions. Engagement Experience -(Selected) Executive Co-lead on a multi-year multi-million dollar business transformation and system implementation program for a large West Coast Payer. Program encompassed approximately business and IT resources. Executive level ownership for project planning, execution and oversight of major work streams such as Configuration, BPM, Reporting and Business Architecture as well Executive Status, stakeholder engagement and oversight of all key leadership across multiple regions. Led a large scale program implementation risk assessment for a large Midwest payer to assess risk and offer mitigation steps associated with a major initiative to transform multiple legacy systems to a single claims platform in support of their compliance initiatives. Areas assessed included program management, business requirements and design lifecycle, testing lifecycle, business change and IT operational readiness. Director / Program Manager of a large NE Health Plan’s Facets Transformation Program. Responsible for moving 7 legacy claims systems to a single Facets platform. Led the entire program team in defining and utilizing effective agile methodologies and tools to facilitate all IT & business activities, driving deliverables and outcomes across the entire implementation.