Douglas Ankele

Background

About Douglas Ankele

VALUE PROPOSITION Adding value that translates into increased revenue and profitability is the hallmark of my career. Whether through leading large-scale product development projects or creating customer experiences that foster brand loyalty, I tackle challenges, identify risks and barriers, perform gap analysis, and adapt to meet or exceed desired outcomes. My history is full of success stories managing the full product lifecycle of world-class products from concept to launch. I leverage my customer-first mindset and collaborate cross-departmentally with domestic and international teams to design products that open new markets and deliver on customers’ needs while fueling revenue and adding value to the business. Known as a product evangelist, I thrive on cultivating genuine, trusting relationships with honest and clear communication, providing advice and quickly earning the customers’ trust by eliminating pain points and delivering on expectations to drive loyalty. INFLUENCE & IMPACT Earned a 90% NPS score and top 10% ranking in company by offering consistent customer service. Communicate with customers/stakeholders by cultivating relationships to establish trust. Launched five new product initiatives (definition to release). Secured a critical contract to design a solution for the 2013 World Cup in Brazil. Created an agent-centered search feature for Lil Angels and earned its placement in the portfolio. Transformed the VisioWave product line, increasing revenue by $8M. SIGNATURE STRENGTHS Customer Relationship Management Customer Retention & Satisfaction Customer Service Gap Analysis New Business Development Opportunity Identification Product Development & Launch Product Lifecycle Engineering Product Management Revenue Generation Solution Development SPECIALTY TRAINING Product Manager Certificate Pragmatic Marketing Certificate (PMC Level 5) Certified Scrum Product Owner Certified Scrum Master UXC Certification Ready to share my expertise in leading global organizations to achieve strategic results, you can contact me at djankele@outlook.com.