Douglas Cabel
Customer Journeys Transformation Lead Fortis at Bnp Paribas
Based in Brussels, Belgium
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Seniority
Other
Department
Other
Location
Brussels
Industry
Banking
Company size
153K
Contact information
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d•••••••@bnpparibas.com
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Background
About Douglas Cabel
I work at the intersection of digital strategy, customer experience, and innovation. At BNP Paribas Fortis, I support customer journey transformations to enhance engagement, and support business growth. My career has taken me through different perspectives: co-founding startups, advising companies as a consultant, and contributing to international organisations in roles focused on product innovation and strategy. This mix allows me to approach challenges with both an entrepreneurial mindset and a structured, data-driven approach. I am particularly motivated by projects where technology serves people—whether through better customer experiences, more inclusive digital education, or collective initiatives addressing the climate emergency.
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