Douglas Chang

Background

About Douglas Chang

Summary As an accomplished Business Operations Leader, I’ve found my successes have been achieved by effectively developing and executing strategies to drive growth, savings, and exceptional customer experience. I specialize in leading and managing operational transformations, aligning operational initiatives with corporate objectives, and building and leading high-performing management teams that succeed through a culture of inclusion, collaboration, and engagement. I am also proficient in leading projects and programs, cultivating key relationships and partnerships, and implementing continuous improvements. Areas of Expertise Business Operations Management • Growth Management & Business Development • Sales & Marketing Strategies • Project & Program Management • Operational Controls • Inventory Management • Compliance Management • Safety • Customer Experience Strategies • Strategic Partnerships • Negotiations • M&A • Team Building & Leadership • High-Performance Culture • Training & Development • Coaching & Mentoring • Talent Management • Workforce Management • Succession Planning • Strategic Planning & Execution • Change Management • Budgeting & Forecasting • P&L Management • Presentations • Innovative Solutions & Improvements • and more… Key Achievements Consistently exceeded performance goals; developed and implemented effective operational strategies. Enhanced operational efficiencies; designed and optimized policies, processes, and workflows. Improved customer experience and attained record high Net Promoter Score (NPS); served as the Enterprise Service Champion and developed the organization’s Service Framework. Navigated the region through the pandemic crisis with minimal interruption; led the chain with the most administered vaccinations. Increased employee engagement and retention by building optimal team cultures; developed team members into advanced leadership roles through coaching and mentoring.