Douglas Merrell
Service Dispatch Manager at Greenlight Itc
Based in Sydney, Australia
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Seniority
Manager
Department
Supply Chain & Logistics
Location
Sydney
Industry
IT Services and IT Consulting
Company size
9
Contact information
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d•••••••@greenlight-itc.com
Phone
5 credits+61 ••• •••• ••••
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Background
About Douglas Merrell
Over 10 years’ experience using computers and Microsoft Office including Word and Excel High level setup of Windows, Mac, and Linux OS devices Programming knowledge with java, C#, HTML, Python SQL Database query experience involving in-depth use of SQL command lines Website management/hosting and experience with WordPress Use of a large variety of third-party programs including ticketing systems and work-management software, managing SLAs and ticket times based on contractual obligations and agreed business processes High level use of Windows Server and Active Directory Experience working with security and access policies for databases and data storage solutions Extensive PowerShell and command line usage including Linux based systems and configuring script-based solutions on these platforms Installing and troubleshooting various antivirus programs as well as setup of policies and exclusions for those programs. In depth use of ticketing systems in as well as back end set up of work-flow processes
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