Douglas Mitchell

Background

About Douglas Mitchell

I'm a Operations Manager at heart with experience in Customer Excellence, Process Optimization, Building Relationships, Mentoring, and Training Teams, as well as coaching on best practices to achieve the company's KPIs. I can successfully align, lead, and grow teams from 10 to 100 people -I use personal narratives to lead and motivate -I love to win but helping the team win is what gives me joy -I aim to be the manager that I always wanted I can successfully reduce customer complaints from 30% to 5% plus -I put the customer at the core of everything I do -I'm constantly thinking of new ways to improve end-to-end processes -I have great intuition but back it up with data for executing decisions I constantly educate, refine, and drive myself to be a better person -I constantly am learning because I never settle (MBA graduate 22)-I treat a mistake as a learning experience, not a failure -I thrive in high-paced working environments -I LOVE multi-tasking (this is where I tend to excel)-I have no problem dealing with difficult situations or conversations My skills include: Business Development, Operations Management, Team Leadership, Coaching, Sales Management, Team Building, Stakeholder Management, Process Optimization, Data Analysis, Customer Success, Project Management, Relationship Building, Sales, Marketing, Customer Relationship Management, Stakeholder Management