Douglas Moran

Background

About Douglas Moran

My approach to content and customer satisfaction strategy involves a global perspective that utilizes all available tools, including social media platforms including Facebook, Twitter, Instagram, TikTok, LinkedIn, customer forums, and websites. My experience includes expertise in content creation, community management, information architecture, web design, and team leadership across marketing, engineering, sales, and support teams.My technical and functional leadership includes roles with IBM, Hewlett Packard Cisco, Silicon Graphics, Convergent Technologies, and as an independent contractor/entrepreneur. Throughout my career, I’ve built, scaled and led:> Cross-functional teams of content creators and editors> Websites and Cloud Paks helped realize over $500M in revenue> Blogging sites and community forums that have amplified customer engagement by more than 30% In an era where "Content is King", a product team must make an effort to better standardize, focus, and provide a coherent overall content strategy that includes ideas from all stakeholders, including, marketing, engineering, support, QA, sales, and leadership, and customers. I am the person to bring order to a chaotic community or content strategy and take it to the next level. Worried about how customers view your web site and the information you make available to the world? Talk to me, and we'll make it better.