Seniority
Staff
Department
Customer/Client Service
Location
Toronto
Industry
Banking
Company size
105K
Contact information
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d•••••••@td.com
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Background
About Douglas Pearce
As a Senior Account Services Operations Administrator at Questrade Financial Group, I oversee the daily operations of the account services department, ensuring the highest standards of customer service, compliance, and efficiency. I have been working in this role for 11 months, after being promoted from Account Services Operations Administrator and Account Services Operations Associate, which I held for 1+ years and 11 months, respectively. With a Bachelor of Commerce degree in Finance from the University of Windsor and over three years of experience in the banking industry, I have developed strong skills in problem solving, communication, customer-focused service, cash management, and team management. I am passionate about delivering exceptional service to our clients, resolving complex issues, and supporting the growth and development of our team. My goal is to contribute to the success and innovation of Questrade, one of Canada's leading online brokerage firms.
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