Douglas Strouse

Background

About Douglas Strouse

A named resource and partner in the GovCloud/Public Sector unit supporting top support-tier customers. Supporting government customers that require a comprehensive understanding of government processes, regulations, and compliance requirements. Orchestrate all deliverables the customer is entitled to, including coordinating the day-to-day customer experience from onboarding through contract renewal and growth opportunities. Critical to developing a deep relationship with customers’ team members and pairing that with relevant industry knowledge to improve implementation health. Partnering across Salesforce (sales teams, product teams, engineers, and architects) to provide a unified, exemplary experience focused on the customer's success. Communicates clearly with cross-functional teams and organizational stakeholders in extremely diverse environments. Expertise in requirements development, drafting technical proposals, planning lifecycle management activities, and solutions implementation. Expertise mentoring / training IT professionals and headquarters staff. Very comfortable developing relationships at all organizational levels up to and including executive/C-suite echelons; exceptional verbal and written communications skills.