Douglass Smith

Background

About Douglass Smith

Hard-working individual with a solid background offering 15+ years in Training & Development, Sales/Service, and Retail industry. •Superior analytical, problem solving, leadership, written and communication skills. •Quickly learns and master’s new skills, equipment, tools, and technology. •Build and design cohesive system-wide learning and development programs including needs assessment, content development, facilitation and implementation using internal and external resources. •Identify trends, gaps, and opportunities that enable me to create comprehensive performance-based learning and development strategies that align with organizational goals and strategy. •Translate strategies into specific goals, action plans, and deliverables. •Work closely across all functions (Sales, Service, Operations, Marketing, and Learning) to support enablement needs and ensure proper training and execution of programs and products globally. •Creating customized Learning Paths through our LMS and Partners and collaborates with Subject Matter Experts to develop appropriate training curricula and programs to meet regulatory compliance and organizational needs. •Develop Quality Assurance Rubrics to support our KPI metrics and regularly report on progress and gaps in terms of quality and effectiveness.