Dovile Simaite
Customer Support Operations Manager at Nasdaq
Based in Vilniaus, Lithuania
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Seniority
Manager
Department
Customer/Client Service
Location
Vilniaus
Industry
Financial Services
Company size
8.3K
Contact information
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d•••••••@nasdaq.com
Phone
5 credits+370 ••• •••• ••••
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Background
About Dovile Simaite
Manager with a proven track record in Customer Support and Compliance Operations. My expertise lies in driving process improvements, leveraging data analysis to monitor KPIs and SLAs, and ensuring exceptional service delivery. Passionate about innovation, I have successfully implemented automation initiatives and digital transformations, boosting efficiency and user experience. Committed to operational excellence, I excel in managing high-performing teams, developing comprehensive documentation, and executing strategic transitions to support company growth.
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