Dragos Andrei Erdedi

Background

About Dragos Andrei Erdedi

A seasoned Incident Manager with a strong IT background, I specialize in managing and resolving major incidents effectively. My expertise also includes problem management, root cause analysis, and documentation, ensuring swift resolution while minimizing the impact on business operations. I am an exceptional communicator, proficient in liaising with stakeholders at various levels, and providing clear and concise updates during crisis situations. As an ITIL certified professional with ITIL® v4 Foundation, I have a deep understanding of IT service management and the guiding principles of improving business services. With experience in Tier 2 Help Desk Support, I have a strong customer service approach, striving to exceed user expectations while maintaining high service standards.