Drew Facio

Background

About Drew Facio

Director of Field Services at Resound Networks LLC, overseeing multi-state field operations for fixed wireless and fiber infrastructure. With over a decade of telecom experience, I lead a high-performing department focused on operational efficiency, quality installations, and customer satisfaction. Known for a leadership style grounded in accountability and clarity, I’ve helped shape a culture where expectations are understood and consistently met. Regional structures have been streamlined, technician scorecards implemented, and field training programs enhanced to drive consistent performance and long-term growth. Through improved reporting, scheduling strategies, and fleet management, the department operates with greater visibility and control. Focused on building strong leaders and sustainable systems, I’m passionate about aligning people and processes to support the company’s broader goals and deliver best-in-class service across all markets.