Dripta Chatterjee

Background

About Dripta Chatterjee

Dripta is an enthusiastic professional completed MBA in marketing currently associated with FIS Global as Operations team manager, possess excellent knowledge of CRM, Service Delivery, Quality Assurance, Customer Success, Marketing Management, Training & Development, Marketing Strategy, B2B Marketing, Resource Optimization and Team Management • Demonstrated strengths in managing business operations and adept in enhancing customer service experience through effective problem management skills and implementing strategies for improving services • Good knowledge across planning & strategizing marketing and promotional activities, conducting market research, sales & network management and operational management •Adept at leading overall customer service delivery management including internal client management, resource planning, process execution, monitoring & control and performance with operational management. •Proven capability in learning new concepts and develop team to maximize productivity and control expenditure.