Duane Cummins
Principal and Consultant at D. Cummins & Associates
Based in Huai Khwang, Thailand
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Seniority
Staff
Department
General Business & Management
Location
Huai Khwang
Industry
Business Consulting and Services
Company size
1 to 10
Contact information
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d•••••••@dcanda.info
Phone
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Background
About Duane Cummins
25 years as a call center professional, including executive leadership, operations, WFM, quality and training. A servant and transformational leader, an expert in project management, process improvement and Six Sigma (Green Belt). Executive level experience in budget creation, forecasting, P&L management, strategic business planning, start-up organizations and operations leadership. Experienced leader of cross-function and cross-cultural teams, extensive (WFM) workforce management performance analysis and improvement. Ground up build out of 10 call centers both on, off and near shore, experience in mergers, acquisitions, post merger ingratiation and start-ups. An additional 9 years in residential and commercial construction as a project manager, superintendent and estimator.
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