Duane Johnson

Background

About Duane Johnson

Responsible for complex, high priority investigations of field incidents involving UL certified products. Investigation outputs include determination of root-cause for non-compliance or failure of certified products as well as interpretation, recommendation, and guidance toward appropriate resolutions. Daily interaction with internal and external stakeholders requires high-level skills in diplomacy and collaboration. Internal stakeholders include members from cross-functional areas throughout the enterprise. External stakeholders include consumers, manufacturers, local code authorities, legal professionals and others. A continuous-improvement mindset is needed to help resolve defects in product certification and inspection processes and to provide guidance in resolving technical questions involving engineering issues, compliance requirements, and UL Standards for Safety.