Duane Sheets
Senior System Engineer Service Manager at Snap Tech It
Based in San Francisco, United States
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Seniority
Other
Department
Other
Location
San Francisco
Industry
IT Services and IT Consulting
Company size
40
Contact information
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d•••••••@snaptechit.com
Phone
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Background
About Duane Sheets
QUALIFICATIONS: Displayed competence in designing, planning, installing and servicing voice and data communication systems. Demonstrated effective managerial and training skills. Excellent customer support skills. Teamwork oriented and self motivated. TECHNICAL EXPERIENCE: Certificates held on the following: ESI Toshiba phone systems: CIX40, CIX100, CIX200, CIX670, IPedge, VIPedge. Toshiba voicemails: All DOS versions, All Stratagy versions, IPedge AppServer. Call Centers, Recording Software: Toshiba ACD, TASKE, Tracer and Taulkument. Avaya IP Office IPitomy IP1200 and Call Manager Allworx 6X, 24X, Connect series. ROLM – 9751 SonicWall Security Network Administrator (CSSNA) Microsoft Certified Technology Specialist (MCTS) Experienced in the following: ACR, AVR, call accounting and paging systems Voice, CAT5E and CAT6 cabling and terminations Fiber optic terminations TCP/IP, VOIP, SIP and QOS Specialties: Customer support, customer relations, management, microsoft excel, microsoft office, microsoft word, network security, process engineering, project management, scheduling, TCP/IP, VOIP and technical support.
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