Duncan Brown

Background

About Duncan Brown

It often starts with a single spreadsheet. You know the one. It’s the piece of ‘Digital Duct Tape’ you created out of necessity to track projects or manage sales. It was clever, it worked, and it helped you grow. But now, that spreadsheet has multiplied. It’s a collection of manual processes, disconnected tools, and workarounds that feel fragile. It’s the source of that constant, low-grade anxiety that comes from knowing your business is being held together by systems that can't support the next level of growth. This is the reality for so many ambitious SMB owners in the UK. You're trapped in a catch-22: you're too busy because your processes are inefficient, but you feel you're too busy to fix the very processes that are making you busy. My core belief is that technology should serve your process, not the other way around. I work with business owners to implement a "Process First" methodology. We don't just install software; we dive deep to understand your unique workflow, eliminate the friction, and then forge a robust, intelligent solution that is perfectly fitted to your needs. The goal is simple: to give you back your most valuable asset, time and to build the scalable foundation you need to move from being a technician trapped in your business to a visionary working on your business. I specialise in helping UK Small and Medium Businesses with: Automating repetitive administrative tasks (lead processing, invoicing, reporting). Integrating core business systems (CRM, finance, project management). Designing streamlined digital workflows that increase efficiency and reduce errors. If you're a business owner who is tired of fighting operational fires and ready to build a business that can run without you, then you're in the right place. Connect with me and follow my posts for practical tips on how to reclaim your time and build a foundation for sustainable growth.