Duncan McEntyre

Background

About Duncan McEntyre

I am a customer success and operations leader with a career that demonstrates my dexterity in building and scaling client success programs, optimizing workflows, and turning complex challenges into measurable results. I specialize in designing and implementing strategies that improve adoption, retention, client satisfaction, and revenue growth through data-driven insights, all while aligning cross-functional teams to deliver real value.I am passionate about developing high-performing teams and mentoring talent to reach their full potential. One of my key strengths lies in fostering collaboration, driving operational efficiencies, and creating scalable processes that enhance both client experiences and internal performance. From managing technology stacks to implementing dynamic systems, I focus on solutions that deliver long-term business impact.I am experienced across private equity and tech-driven enterprises, leading initiatives that dramatically increased productivity and revenue. My work has included scaling investment sourcing productivity 6.5×, driving assets under management from $70M to $1.6B+, and designing CRM systems and KPI dashboards that streamline operations while improving adoption and engagement. I consistently translate complex data into actionable strategies that enable teams to achieve results faster and more efficiently.I am deeply skilled at leveraging data, market insights, and technology to optimize processes, prioritize high-value opportunities, and improve client outcomes. From lead scoring and outreach optimization to process automation and reporting, I turn information into actionable intelligence that drives growth and enhances team performance.I am energized by opportunities to deliver meaningful impact, innovate at the intersection of strategy and execution, and connect with professionals who are equally passionate about operational excellence, client success, and sustainable growth.