Duncan Smith

Background

About Duncan Smith

A highly experienced international Professional Services Director and Project Manager in the area of complex software implementation. • Broad business and P&L management experience, with specific emphasis on running consulting practices • Strong sales experience alongside extensive delivery and customer management track record• Balanced strategic and operational focus • Extensive consulting practice leadership experience, from setting strategic direction and product/service road mapping through to operational, setting KPIs and people management• Deep understanding of ERP, supply chain and logistics software and business processes, with particular expertise in manufacturing and logistics industries• Software Engineering and business user experience and understanding • Process orientated thinker with extensive experience working with automated s/w testing• Extensive international working; wide experience working with offshoring and virtual teams• Certified and real-world experience implementing ITIL Service Management • Scotwork negotiation trainingMost recently remotely working within a geographically distributed organisation as Program Director with Infor focussed on EMEA customers implementing Infor Nexus. Typically in conjunction with customer (SAP) or Infor ERP systems. Working with sales and writing statements of work (SoW) and proposals. Managing project managers and consultants across EMEA, North America and the near East delivering a wide portfolio of client projects from pre-sales/business development through to implementation and on-going support.Previously, I have held several International Professional Services Director roles and have been responsible for P & Ls between $10m and $20m. I thrive working with and developing teams but also in customer-facing leadership roles. I am passionate about adding value to software-related businesses, internally and externally. My solid engineering and technical background combined with a wide business leadership experience mean I am equally comfortable in P&L management and team leadership (consulting and technical) and in client engagements. Whether discussing business strategy with C suite stakeholders or challenging business architecture and technical requirements with technologists. ASPIRATIONTo make improvements in productivity and profitability to a European professional service organisation. I thrive in a customer-facing leadership role and feel passionate about my ability to add value to both sales and delivery in software-related businesses.