Duncan Tyler

Background

About Duncan Tyler

Highly effective Consumer Duty and Communications Manager, with proven ability of delivering communications and campaigns from creative to results stage. Genuine self-starter and able to grasp complex challenges quickly. Experience of both B2B and B2C. Demonstrable record of leading change and innovation. Managed effective partnerships with key stakeholders from the leadership team to suppliers whilst conducting negotiations, delivering business growth, cost savings, and developing innovative solutions. Diploma in Direct Marketing (IDM) and Chartered Institute of Purchasing & Supply Advanced Certificate.KEY SKILLSCreating external and internal communications and contentLeading Consumer Duty assessments, opportunities and changeIdentifying new media opportunities, user experiences and segmentation channelsPlanning and creating Change and Transactional communication strategies from inception to delivery and results analysisInfluencing key stakeholders, including senior management to deliver complex projects in line with requirements and managing expectationsLeading User Acceptance Testing (from script creation to execution and revision) to ensure requirements are met before release into live productionQuick to adopt and implement changeWorking closely with project teams, Governance, IT systems, design teams and testing environments to deliver compliant, engaging communications and leading changeCreating presentations for internal and external briefingsLeading qualitative and quantitative research to drive and validate changeFully conversant in working with agencies, suppliers and clients e.g. Rapp UK, Amex, MBAConsiderable experience of third party supplier management Experienced at agile (JIRA) and waterfall methodologies and delivering in these environmentsPlanned business and managed budgets in excess of £2m paStrong lateral thinker, with a high level of attention to detail.