Durba Ghosh

Background

About Durba Ghosh

A growth-focused Client Partner and strategic advisor with 18+ years of experience in the UK utilities and energy sectors, I specialize in unlocking customer value and accelerating sales growth through digital transformation. I work closely with business and IT leaders to understand strategic priorities, design outcome-based solutions, and deliver measurable results—turning complex client challenges into commercial wins. My approach is rooted in creating long-term, high-trust relationships that generate sustained growth. I’ve consistently grown multi-million-pound portfolios by identifying new opportunities, expanding account footprints, and cross-selling cloud, digital, and IT service solutions tailored to the client’s evolving needs. I bring deep experience in advising on digital strategy, modernizing customer experience (Cx), and leading transformation programs that not only improve operational performance but also elevate client satisfaction and retention. Internally, I champion high-performance teams, agile delivery models, and scalable governance that enable repeatable success and strong business impact. Whether it’s helping a utility modernize its digital infrastructure, driving cloud adoption, or transforming service delivery models, I focus on what matters most: delivering customer success and driving strategic value for the business. Key Strengths: • Revenue Growth & Strategic Account Expansion • Customer Value Creation & Business Outcomes • Cloud & Digital Solution Selling | IT Transformation • Executive Stakeholder Engagement | CxO Relationship Management • Utilities & Energy Sector Expertise • Multi-Million GBP P&L Ownership • Go-to-Market Strategy & Consultative Sales • Portfolio & Delivery Leadership | Cross-Functional Team Management