Durga Poddar

Background

About Durga Poddar

As a customer oriented leader in customer success and service delivery within the border security and travel ecosystem, I am passionate about enabling safe, efficient, and seamless travel experiences through technology-driven solutions. With over 23 years of experience to lead end-to-end strategy and execution of critical programs across government agencies, airlines, airports and travel partners, I specialize in leading cross-functional teams that deliver mission-critical systems with precision and customer focus, to ensure strengthening customer relationships, boost NPS, and accelerate time-to-value. With my keen interest in product, partnered cross-functionally with Product and Sales, to build feedback loops, contributing to key product features / improvements / upsell opportunities. Extensive experience in leading geographically distributed and culturally diverse teams (Business & IT) across nations to achieve business goals.