Durga Raman

Background

About Durga Raman

I'm passionate about delivering exceptional customer service, marketing and streamlining financial operations. I thrive in fast-paced environments, leveraging my diverse skills to solve problems and drive results. Experience Highlights: Freelance Marketing Consultant (Present): Support startup marketing teams with tasks like KYC collection, customer outreach, and training new hires. Adapt to diverse needs and provide additional marketing support as needed. Senior Associate, Sutherland Global Services (Previous): Managed escalations and complex customer calls for Netflix. Delivered on-job training to new team members, ensuring smooth integration. Utilized fluency in regional languages (Tamil) to effectively address diverse customer needs. Officer. Axis Bank (Previous): Excelled in daily reconciliations and report analysis, achieving a 40% productivity boost. Collaborated with controllers and handled ad hoc tasks, including vendor coordination and email communication. Streamlined processes to reduce Turnaround Time (TAT) by 20%. Key Skills: Customer Service & Support Escalation Management Team Training & Development Financial Operations & Reconciliation KYC Compliance Customer Outreach & Communication Project Management & Adaptability