Durga Sai Kumar

Background

About Durga Sai Kumar

Good EDI knowledge and the ability to communicate in EDI terminology with internal users, external customers, and suppliers. • Always utilized billable time for professional improvement and better delivery in the project, extended working hours whenever there was a requirement, and always ensured delivery of the tasks assigned within the specijed deadline. • Always delivered the service on time or before the effort estimated time without any escalation and ensured to delivery of the services with perfection and quality. • Investigated Workarounds for recurring EDI, and SAP Issues and provided permanent solutions, saving both Time and Effort. • Worked on issues reported by business as ticket incidents/requests and provided quick resolutions. • Worked on 5OO+ user Incidents, 45O+ Service Requests, Auto tickets, Mailbox monitoring, and IDOC monitoring. • Received 10 Extraordinary Customer Experience (ECE) Awards from clients for my good delivery of the project.