Durga Sankar Biswal

Background

About Durga Sankar Biswal

Key Result Areas: • Handling mice & social bookings along with operations which include planning & execution. • Induced various corporate tie-ups. • Building strong relationships local wedding planners, conducting pre-post meetings with customers to gain continuous trust and build service quality. • Reviewing customers’ comments cards and eliminating causes of dissatisfactions and developed suitable plans for business expansion. • Monitoring the operation of front office and guest service by exceeding the expectations • Evaluating workforce requirements & performing Training for the Team. • Training for Manager As well as Learning Session for Entire Team. • Ensures that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Ensures that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Highlights: • Adroitly involved in optimizing workforce efficiencies. • Have been acknowledged for best revenue management on high demand and low demand period along with promotion. • First time Rajputana achieved the biggest revenues figures in August and was appreciated for the same • To supervise the overall security of the hotel. • To provide safety and security to the guests, and employees and assets of hotel. • To give a briefing session to the guests about the hotel and emergency exits and fire alarms during events • Prepare roster and make Attendance Record of all Security Staff. • Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Housekeeping, Food and Beverage and Engineering/Maintenance) and managing staff. • Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. • Leads specific team while assisting with meeting or exceeding property goals. • Fire training and briefing to Security guards in emergency situations.