Dustin Deck

Background

About Dustin Deck

Extensive experience leading cross-functional teams in operations, information technology, engineering, software development, contact centres, field service, customer care, manufacturing, test engineering, installation, implementation, and customer training. Expert in strategic planning, change management and execution with a strong track record of delivering superior results in customer satisfaction/loyalty, financial performance, quality, and team satisfaction. Technical, hard-working, analytical, data-driven, and a hands-on leader with a passion for coaching and mentoring strong teams that are self-reliant and able to tackle any tough business challenge that comes their way. A positive and strong communicator, able to motivate and influence others, with international experience and a high degree of influence and credibility as a domain expert. Well versed at collaborating, interacting and influencing all levels of internal and external stakeholders. Significant experience working with vendors and partners, including managing projects, sourcing, selection and contract negotiations. Extensive customer relationship management experience, including service/support for issue resolution, RFPs, sales pitches/demos, and consulting/optimization projects. Account management experience for customer base of over including multiple Fortune 10 companies. I leverage my strategic thinking, technology, team-building, collaboration and communication skills along with lean methodologies, process re-engineering, and data-driven performance management to execute change management initiatives resulting in value creation for customers. Executive MBA from Queen's University completed in late 2017, and graduated in May 2018.