Dwayne Dantzler

Background

About Dwayne Dantzler

MY PROFESSION Innovative operations and supply chain management professional with expertise leading teams with strategic direction and a global mindset to achieve consistent quality control and customer satisfaction. HOW I GET RESULTS • Senior Leadership – Reproducible success managing teams of customer-facing employees in direct, global, and cross-functional capacities. • Budget and project oversight as well as managing relationships with partners, distributors, and employment vendors like Manpower and Spherion. • Team Management – Recruited, trained, and retained high-performing personnel while keeping team members focused on organizational goals. Introduced an employee achievement recognition program focusing departmental commitment to teamwork, customer orientation, and innovation while improving employee engagement. • Customer Experience Management – HDI Certification in Support Center Management combined with deep experience providing call center management to multinational teams including team leads, trainers, and customer service agents. CORE COMPETENCIES • Business Strategy • Adept Written and Oral Communicator • Data Governance • Change Control Management • Process Engineering • Product Lifecycle Management I'm open to connecting with like-minded professionals.